Services

 

True North offers a wide range of solutions. Our training and consulting services focus on our clients' most critical issues and opportunities: operational excellence, business skill development, continuous improvement, leadership development and coaching, across all industries and services. We bring deep, functional expertise, and are known for our solution-based perspective and collaborative approach. Our proven process provides an improvement multiplier effect from optimizing organizational synergies and capturing value across boundaries and between the silos of any organization.

Our Proven Process

 

Organizations and Leaders occasionally need help when moving to the next level of performance.

 

The True North process provides a proven way to put all the pieces together.  Our approach is to work closely with our clients to identify a mutual understanding of what success looks like and to identify the best solutions appropriate to the organization.

 

We believe that our proven process is a reference point for us and our clients, keeping us both on the right path:

  • Connect - listen to our clients needs

  • Integrity - always be authentic

  • Competent - solution based results

  • Alignment - mutual understanding

  • Accountability - ourselves and others

  • Sustainability - collaborative results

  • Celebrate - leverage the successes

 

Our approach, we believe, makes us different from other training and consulting firms and ties directly to our core values.

Process Improvement

 

Having the right strategy is critical to success.  But strategy without effective implementation amounts to little more than making a wish.  Sound business and production processes are critical to the realization of any successful organizational effort.

 

Weak processes waste time and money, and negatively impacts productivity and quality.  They can demoralize your workforce, drive turnover, and ultimately cause the loss of your best customers.

 

Through our extensive experience in training and implementing process improvement approaches, e.g. Lean, Lean Six Sigma and traditional Six Sigma, True North's Operations and Process Improvement experts can help you solve complex strategic and operational problems, from diagnosis through implementation and sustainability.

Leadership Development

 

All organizational effort begins and ends with leadership. Being a leader is never easy and the right path to improving your ability to lead is often not clear.

 

Leaders don’t have to navigate the path alone. True North’s Pathfinder™ leadership development programs can provide the personalized guidance needed by leaders at all levels in an organization, from the front-line to the C-suite.

 

We believe leadership must be developed and 'canned' leadership training programs do more harm than good by cornering leaders into some generic norm.

 

Pathfinder™ utilizes a combination of industry recognized assessments, experiential instruction, mentoring, and peer-to-peer learning to develop the leadership capacity desired by both the individual leader and the organization to which they belong.